| Q: How old do i have to be, to rent a car from your car rental company? |
| A: Drivers over 21 years of age and having a valid EU or US Licence over one year are welcome. |
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| Q: What is included in your prices or HotDeals? |
A: Our prices & offers named as HotDeals include:
- Free Unlimited Kilometers
- Full Insurance (C.D.W)
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Customer is fully relieved from the responsibility for any damage. The vehicles are subject to liability and fully comprehensive automobile and property damage insurance "NO EXCESS". |
- Special Full Insurance (F.D.W)
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Covers damages caused to the underside of the cars, glass, fire, tyres and engine damages. |
- Public Liability Insurance (P.L.I)
- Theft Insurance (T.P.I)
- Delivery & Collection in Heraklion Airport or in Heraklion area
- VAT Taxes 19%
- Car replacement in case of damage or breakdown
- 24 hours road service all over crete & telephone service
- Maintenance, oil, greasing and Cleaning service
- Baby or Children Seats always upon request
- Road Map of Crete |
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| Q: What is NOT included in your prices or HotDeals? |
A:
- Fuel (the client pays for the fuel)
- Fines (all traffic fines are paid by the renter) |
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| Q: Can I reserve a specific model of a Group that I desire? |
| A: Although our company is not obliged to book for you a specific make-model of a group, we will try our best to deliver the car you have ask for. This matter is always depend of the availability. |
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| Q: Do I need a credit card to rent a car? |
A: No, there is no need for a credit card. Although, you can use your credit card to pay for the rental upon arrival. |
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| Q: With what ways can I pay? |
A: You can pay either cash on the spot when the car is delivered to you, or with any major credit card (like, VISA, MASTERCARD, AMEX and Traveller's checks) .
PAYPAL soon will be added. |
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| Q: How do I make a booking? |
A: Making a reservation is very simple There are several ways to do it.
- Web: Reservation Page . Fill in the form and send us your request. We will reply the next few hours (max: 12 hours)
- Telephone: call direct +30 2810 240 120 . Office hours 08.00-22.00 (GMT +02.00) .Seven days a week. Our friendly staff are fully trained and experienced to ensure that you get the best price.
- Fax: send your request to +30 28970 23197 . We will reply the few hours (max: 12 hours)
- Chat board: you can chat with us by clicking LIVE CHAT button on the top. |
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| Q: What if I need to cancel my reservation? |
| A: Please inform us as soon as possible in case you want to cancel or change the reservation. |
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| Q: What if I break down? What do I do? |
| A: The first thing you have to do is inform the agency. You have to give information about the exact location you are. Our staff will report the break-down to the Road Assistance (24/7) and somebody will be with you the next few minutes. Our office immediately will do the appropriate actions to change the "broken" car with another one. |
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| Q: How many drivers can drive the rented car? |
| A: Our prices and offers include just one person as a driver. Although there is an option to add another person as a second driver. This option is charged extra for just 2 € per day. |
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| Q: How will I get to know the person who will be waiting for me? |
| A: Our employee that will wait for you at the meeting point (customs exit), will be holding in his hands a banner bearing your name as well as our company's name. Having those clues, you shall go towards him. |
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| Q: What should I do if I get to the meeting point earlier than the pre-arranged time or if your employee is late? |
| A: You will have to remain to the meeting point until our collaborator comes and pick you up, or you can get in touch with our office to give you instructions. |
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| Q: If my flight of arrival delays, will your employee wait for me to deliver the car? |
| A:
Of course our collaboratorwill wait for you. All our employees are informed all the time for the arrival as well as their changes that might occur and they wait for your arrival flight to deliver you the car. |
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| Q: How can I contact you? |
A: There are many ways that you can reach us:
- Web: Contact Page . Fill in the form and send us your comments. We will reply the next few hours (max: 12 hours)
- Telephone: call direct +30 2810 240 120 . Office hours 08.00-22.00 (GMT +02.00). Seven days a week. Our friendly staff are fully trained and experienced to answer your questions.
- Fax: send yourcomment to +30 28970 23197 . We will reply the few hours (max: 12 hours)
- Chat board: you can chat with us and express your opinion by clicking Live Support. |
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| Q: When I pick up the car what do you require from me |
A:
When you pick up your car, you will need to:
(1) Show a valid EU or US driving license.
(2) Show a valid passport.
(3) Sign the Rental Agreement to accept the standard rental terms and conditions, and the insurances. |
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| Q: I haven't find my answer yet! |
| A: Please type your question in our Contact Page |
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